Our guarantee
6-month workmanship guarantee
The full terms, in plain words.
Fixedrate Plumbing Ltd guarantees its own workmanship for 6 months, starting the day the job is done. If something we fitted or repaired fails in that time because of the way we did the work, call us and we come back and put it right.
It is a guarantee on our work, not on the parts. Taps, valves, cylinders and every other part we fit are made by someone else and carry their own maker's warranty.
1. What the guarantee covers
- Faults directly caused by our own workmanship, on the work we carried out for you.
- Six months, starting the day the job is done. Not the invoice date.
- We come out, inspect the work and put right anything that failed because of the way we did it, at no charge.
“Unless otherwise stated” means we will tell you on the day if a particular job is not covered.
2. What the guarantee does not cover
- Normal wear and tear.
- Faults that were already there before we started.
- Misuse or accidental damage.
- Manufacturer defects. Parts and materials are made by someone else and are covered by their own maker's warranty, not by us.
- Parts you supplied yourself and asked us to fit.
- Recurring drain blockages. A drain can block again because of what goes down it or because of the state of the pipework, and that is not a fault in our work.
- Work that has been altered or repaired by another person or contractor after we left.
3. How to claim
Contact us first, before you ask anyone else to look at the work.
Call us first
Ring 01223 739857 before anyone else touches the work. Tell us what has happened and when we did the job.
We come and look at it
We book you in and a plumber inspects the work to see what has gone wrong.
We put it right
If the fault was caused by our workmanship, we rectify it at no charge. No call-out fee for the return visit.
4. The terms in full
6-Month Workmanship Guarantee
All work carried out by Fixedrate Plumbing Ltd is covered by a 6-month workmanship guarantee, unless otherwise stated.
The guarantee covers faults directly caused by our workmanship. It does not cover normal wear and tear, pre-existing faults, misuse, accidental damage, manufacturer defects, customer-supplied parts, recurring drain blockages, or work altered or repaired by another person or contractor.
If you believe there is an issue with our work, please contact us first and allow us the opportunity to inspect and rectify the problem.
Your statutory rights are not affected.
5. Your statutory rights
This guarantee is something we give you on top of the rights you already have. It does not replace them, limit them or take anything away from them.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
Something not right with work we did?
Call us first and we will come and look at it.